Today, enhancing the health care consumer and patient experience means more to the overall well-being of your bottom line than ever before. Are you struggling to increase loyalty, referrals and positive reviews for your healthcare system? Are you hoping for a more positive experience for your patients and their families but don't have a process in place to do so? Maybe, you're ready to reinvent the way you are approaching patient and family engagement in your hospital?

Ask Nancy! She is not only a former long-term patient; but, a patient with business development, public speaking, and training background to boot! 


If this is your first time visiting our site, make sure you listen to Nancy’s Story and download FREE Nancy’s “10 Lessons Learned from Dying

If you'd like to book Nancy to speak at your next event, go to the Speaking tab to see her keynotes, or talk to her about your audience - she is great at personalizing her speeches to ensure you get the most out of her visit.


You can’t get enough of Nancy? Easy! Sign up for her Speaking of Patient Satisfaction blog for a funny spin on medical issues, or sign up for her Motivation Monthly blog to get a little something-something delivered to your inbox.

Last but not least, tell us what's on your mind. We love hearing from you!

Nancy Michaels and her team work with hospitals and healthcare systems who want to improve patient and consumer satisfaction by being better and more effective communicators.