October 30, 2018


"A virtual patient advocate can be the bridge to providing proper care and guidance to a patient and care post discharge."  Nancy writes in her latest article published in Asian Hospital & Healthcare...

October 16, 2018

No doubt you were attracted to the field of medicine because they
have a deep caring and interest in helping humankind. From the
time you entered nursing or medical school until you begin to
work in a healthcare setting -- learning the ins and outs of illness,


October 1, 2018

It was long winter on Cape Cod where I spent most of my time last year, but I did get much accomplished. So, Ta Da!  Here it is!

Patient Speak, 7 Communication Practices to Improve Patient and Family Experience

Many of you asked to know when it would be published so it's...

August 14, 2018

There are some people who come into your life – or you come into theirs who make a huge difference. If I’m being perfectly frank with you – it was my first nurse – and a male one at that – Frank Caparelli who greeted me when I arrived in the critical care unit of Beth...

August 14, 2018

I saw Won't You Be My Neighbor three times -- I know right, THREE times. Yes, I did. Before I saw it for the third time, I wrote this blog -- What Medicine Can Learn from Mr. Rogers for the Society for Participatory Medicine. It was posted on August 7 and later I learn...

August 13, 2018


In1976, Dr. Warner Slack (1933 - 2018) at Harvard Medical School wrote that “the largest and least utilized healthcare resource is the patient him/herself.” Perhaps that's changing though. Nancy shares he...

August 7, 2018

Just Published: My article for the Beryl Institute's PXJ special issue on Pediatrics and Children’s Hospitals.

Although it's rare that I share specific stories related to my children -- when I learned of PXJ's focus on pediatrics I found it compelling to share my experi...

August 7, 2018

Published  July 2018: Asian Hospital & Healthcare Management - Issue 40

In an ideal medical world, patient discharge expectations should begin and be explained as well -- during intake. There is no such thing as over-communicating with a patient -- especially at the beg...

August 6, 2018

Published: July 2018 Asian Hospital & Healthcare Management - issue 39

As an ICU patient for three months (two of which were in a coma), Nancy recognizes the incredibly challenging job of medical professionals committed to delivering the highest quality health care to t...

April 10, 2018

I hate to say this but there's very little I look forward to in the month of March -- well, except St. Patrick's Day in Mashpee, MA on the greenest day of the year -- at least in Boston Irish pubs!

For whatever reason (and I have a list of them) March just seemed to tak...

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