August 14, 2018

August 6, 2018

Please reload

Recent Posts

Big news & it’s time to make it official!

December 20, 2016

Please reload

Featured Posts

Discharge Begins at Intake

August 7, 2018

Published  July 2018: Asian Hospital & Healthcare Management - Issue 40


In an ideal medical world, patient discharge expectations should begin and be explained as well -- during intake. There is no such thing as over-communicating with a patient -- especially at the beginning of a hospital stay or pre-admission. Money and time can be saved with this approach to “preview expectations” and expect a more positive outcome.  Most people do not like surprises when it comes to their health and need to know what they might need to do to prepare themselves to enter a hospital, and maybe more importantly, what needs they might anticipate having when they go home. How can people know that they will need help (or what kind of help) when they return home if they are not told specifically what to expect? 


In the end, a patient who was well-informed from the beginning will be much happier and will be “expecting” the course of events to happen within a particular timeframe, barring any challenges or complications that may arise. If this is done effectively, stays could be shorter, readmissions would be less frequent, and patients and family members would be more content with the process throughout the care continuum. 



Please reload

Follow Us
Please reload

Search By Tags
Please reload

  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square

©2018 by Nancy Michaels | Impression Impact

  • YouTube Social  Icon
  • Facebook Social Icon
  • LinkedIn Social Icon
  • Twitter Social Icon