August 14, 2018

August 6, 2018

Please reload

Recent Posts

Big news & it’s time to make it official!

December 20, 2016

Please reload

Featured Posts

Just Released "Patient Speak"

October 1, 2018

It was long winter on Cape Cod where I spent most of my time last year, but I did get much accomplished. So, Ta Da!  Here it is!


Patient Speak, 7 Communication Practices to Improve Patient and Family Experience


Many of you asked to know when it would be published so it's finally available at: Amazon



Here's what a few of my fans had to say:


"We have so much to learn from patients themselves and Patient Speak provides us with useful insight into the impact of our communication on those who are ill and suffering. Nancy offers the reader many specific ideas based on her own personal experience on ways to best speak with a patient and offer a sense of hope."  Rushika Fernandopulle MD, MP, CEO and Co-founder, Iora Health


"Words matter. The things physicians and nurses say have an outsized impact on our patients' physical and emotional health. Nancy Michaels' boo Patient Speak provides helpful guidance on what to say and how to say it. Following this advice will help us be better clinicians and better people."  Danny Z. Sands, MD, MPH; Harvard Medical School and Society for Participatory Medicine


Too often we look at “soft skills” as being  insignificant compared to the work of medically treating patients. Nancy reminds us in Patient Speak that the verbal and non-verbal interactions healthcare providers have with patients have a tremendous impact in not only how satisfied and content they are but those same interactions can actually enhance or harm their care and outcomes."  Fred Fishback, President, Javelin Learning Solutions


Thanks so much for your support and encouragement!


All the best,


p.s. Volume and customized orders are available -- please contact us!

Please reload

Follow Us
Please reload

Search By Tags
Please reload

  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square

©2018 by Nancy Michaels | Impression Impact

  • YouTube Social  Icon
  • Facebook Social Icon
  • LinkedIn Social Icon
  • Twitter Social Icon