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©2018 by Nancy Michaels | Impression Impact

How to Be Present With Your Patients
The Power of Your Words When Caring for Patients
When It Comes to Healthcare, Small Things Make a Big Difference
Healthcare Professionals: The Value of Overcommunicating with Your Patients

Using her own firsthand experiences as a former critically ill patient, Nancy shares the importance of nurses, doctors and healthcare professionals being present and in the moment with their patients when disseminating information to them and their families.

Using her own firsthand experiences as a former critically ill patient, Nancy shares the importance of nurses, doctors and healthcare professionals being present and in the moment with their patients when disseminating information to them and their families.

A caretaker's works have the ability to make an impact o a patient and his or her family. Nancy shares in this video how one of her nurses gave her hope when she had none and made a huge difference in her desire to move on and get better.

Medical professionals often assume that what they are saying to patients and their families about the condition of the patient is being understood--when in reality it is not. Nancy shares in this video why "previewing expectations" and overcommunicating the details of the patient's condition and treatment plan is actually a good thing that can help increase patient satisfaction.